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Terms of Service and Privacy Policy

SERVICE OBLIGATION
Once you have paid for any of the Products and Services, you are expected to participate in the training program and successfully complete that program within 90 days of your purchase. Once you have completed that training period, Support is via email.

Indemnification, Defense and Hold Harmless
You understand that Hooked on Overages.com LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies and Bob Diamond are in the business of, among other things, coaching and mentoring in the area of real estate, tax sales and overages. Neither Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond Rick Dawson companies provide any financial advice, personal consulting or guarantees. You understand that you are solely responsible for your own decisions and actions. Accordingly, you agree to indemnify, defend and hold Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies and Bob Diamond and their respective directors, instructors, officers, owners, agents, affiliates, licensors, licensees, employees, and coaches from and against any and all liability and costs, including without limitation, reasonable attorney fees, incurred by either Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies or Bob Diamond (or both) in connection with any claim arising from your personal use and implementation of the products or services provided by Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies and/or Bob Diamond. This includes consequential damages or any damages resulting from alleged negligence by Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies and/or Bob Diamond.

Relationship of the Parties
Notwithstanding any provision hereof, for all purposes of this Agreement and at all times contemplated hereby, each party shall be and act as an independent contractor and not as a partner, joint venturer, or agent of the other and shall not bind nor attempt to bind the other to any contract.

Assignment
This Agreement may not be transferred or assigned by any party without the prior written consent of all other parties.

Arbitration
Any dispute or claim arising from this Agreement, its performance, breach, or interpretation (including issues about its validity or enforceability), shall be exclusively (except as provided below) resolved by final binding arbitration before the American Arbitration Association (AAA), utilizing its Commercial Arbitration Rules. One arbitrator shall be selected using AAA procedures. The arbitrator shall use all reasonable efforts to minimize discovery and to complete the arbitration proceedings as expeditiously as possible. The Arbitrator shall render a written decision within thirty (30) calendar days after the hearing. The arbitrator will not award punitive, incidental, consequential, treble or other multiple or exemplary damages, such being expressly waived by all parties to the fullest extent allowed by law. However, the successful party in any such arbitration shall be entitled to reimbursement of all costs of the arbitration (excluding travel) including but not limited to attorney fees.
Unless otherwise agreed by all parties involved, any arbitration involving Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond, Ed Diamond and Rick Dawson companies and Bob Diamond shall take place in Philadelphia, Pennsylvania. All parties hereby give their irrevocable consent to the jurisdiction of the courts of and in the State of Pennsylvania, as well as processes of the AAA in Pennsylvania. Awards shall be final, binding and non-appealable (except on the minimal grounds required under the Federal Arbitration act or other applicable law). All awards may be filed with one or more courts, state, federal or foreign having jurisdiction over the party against whom such award is rendered or its property, as the basis of judgment and available collection remedies.

Miscellaneous
The terms of this Agreement, and those incorporated by reference, may not be changed and/or modified unless made effective in writing and signed by all parties. In the event any provision of this Agreement shall be determined to be illegal or unenforceable, that provision or particular section of a provision will be eliminated or limited to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience and reference and shall in no way affect the interpretation of this Agreement.

Non-Disparagement Agreement
By purchasing a product or service from Deedgrabber.com, Inc. you agree that you will resolve any dissatisfaction with any product or service you receive privately with Deedgrabber.com, Inc. or utilize arbitration as outlined below. Realistically, not everyone is going to be happy with everything that we do, and we are not going to be happy with what every one of our students (buyers if you prefer) does. We know that and we have an arbitration process in place that is fair, inexpensive to use and gives everyone a simple method to present their side of any dispute and have a neutral third party make a decision that we all live with. No high-priced lawyers or lengthy legal process involved.

This came about because we have found in our experience as lawyers and business people that when people are frustrated they blow off steam by saying things in the passion of the moment that when they are less upset they know are not true, are exaggerated and the result of them being upset not of the truth. The problem is that reputations are harmed and in the internet world when people post false things on the internet they cannot “unpost” them and their slander is there for everyone to see forever. Reputations and businesses are harmed. And what most people do not know is that internet forums meant to attract complaints are for-profit businesses that will not take postings down without court-orders, and even then the site may not take a false statement down.

We take false statements about our business or our people very seriously. We do not slander other people and when people slander us we see no other option but to take legal action to clear out names and reputations. We will attempt to obtain and use a court order to remove slanderous statements and may or may not be successful in making a third party remove a posting. We do NOT like having to do this to anyone, and we have put in the arbitration mechanism below so that we have a way of coming to a mutually agreeable conclusion from a fair third party that leaves us all in a better place.

So in buying from us you agree that you will work within the arbitration process if you feel you are wronged, that you will not make any slanderous comments about Deedgrabber.com, Inc. or any officer, spokesperson, trainer, employee, independent contractor, including but not limited to Rick Dawson, Ed Diamond or Bob Diamond to any third party, nor will you post any disparaging comments to any internet forums, blogs or websites, or complaints boards, nor shall you make any disparaging comments in any emails or other written communications to any third parties.

In the event you do make or post any disparaging comments to any third parties or make any disparaging comments on any internet forums or on any blogs, websites, or complaints boards you agree to pay Deedgrabber.com, Inc. five hundred dollars per day until such time as such comment, post, complaint or comment is removed from the blog, website or complaint board. Be aware that sometimes such comments can be impossible to remove and in such case you agree to pay continuing liquidated damages of five hundred dollars per day to Deedgrabber.com, Inc. for the duration of your life.

Bottom line – we have an inexpensive and fair arbitration process in place. If you have an issue with us work within that process and we can all be treated fairly using an inexpensive and easy to use process.

 

Return Procedure

Digital: To return a digital (non-shipped) product, within three days of your order please email us at support@hookedonoverages.com and let us know that you would like a refund. The product is returnable within three days of your purchase unless you have downloaded the forms, contractor or spreadsheets because once you have done that you have received the intellectual property and work product that makes up the course. You may download the course manual and go through the video training and still return so long at the request is made within three days. An agreement will be forwarded to you outlining these terms and our termination of this relationship, called an RMA that must be signed and returned.

If you have returned within the time period allowed and have not downloaded the forms, etc. then you will receive a credit back to the same credit card used for purchase, or a check will be issued in the event you originally paid by check. We typically process credit card refunds within 2-3 days of receipt of your return request. Be aware that an additional 3-4 days may elapse before your credit card company shows the refund in your account. Any refund checks are sent first-class mail within 7 days of request.

Access in the Hooked on Overages Member Center will be revoked at the time a refund is requested.

Shipped Courses: To return a course that you have received in the mail, you must email us at support@hookedonoverages.com within 3 days of our receipt of the product, letting us know you want a refund. Refund requests made more than three days after you receive the product will not be honored. The product is not returnable if you have downloaded the forms, contracts or spreadsheets because once you have done that you have received the intellectual property and work product that makes up the course. You may read the course manual we send you or you may download the course manual and go through the video training and still return so long at the request is made within three days.

You must ship the item, in re-saleable condition, back to the return address on the package, at your expense. Returned material must be sent within 5 business days of refund request. We will issue a credit to your credit card within 2-3 days of receiving the product back from you. Be aware that an additional 3-4 days may elapse before your credit card company shows the refund in your account. Access to any digital content that came with the returned order, will be revoked immediately upon receiving the refund request.

You will receive a credit back to the same credit card used for purchase, or a check will be issued in the event you originally paid by check. We typically process credit card refunds within 2-3 days of receipt of your return request, and an additional 3-4 days may elapse before your credit card company shows the refund in your account. Any refund checks are sent first-class mail within 7 days of request.

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